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Delete your Invoicey account

This page explains how to permanently delete your Invoicey account and the data associated with it. Invoicey is published by Invoicey (app: Invoicey — Invoice & Estimates Maker, developer: Invoicey). Deletion is available directly inside the mobile app, or by emailing us.

Delete your account from inside the app

  1. Open the Invoicey app and sign in.
  2. Go to Settings.
  3. Tap Security → Delete account.
  4. We’ll email a one-time confirmation code to the address on your account.
  5. Enter the code and type DELETE to confirm.
  6. Your account and associated data are removed as described below.

Request deletion by email

If you can’t access the app (for example, you lost your device or can’t sign in), email us from the address registered on your Invoicey account and we’ll process the deletion within 30 days. Subject line: “Delete my Invoicey account”. hello@dotvertex.com

What gets deleted

When you delete your account, the following is removed from our production systems:

  • Your profile (name, email, avatar, phone, preferences)
  • Your company / business information
  • Your clients, inventory items, and custom templates
  • Your invoices, estimates, and recurring-invoice schedules
  • Uploaded files and logos
  • Push notification tokens and biometric settings on your device
  • Authentication sessions and tokens
  • In-app messages, support threads, and AI-insights history

What we retain, and why

A limited amount of data is retained after deletion where the law requires it or to protect against fraud and abuse. We retain the minimum necessary, and it is not used to re-identify you for marketing:

  • Financial and tax records (invoices, payment receipts, and transaction logs) are kept for up to 10 years where tax, accounting, or VAT law requires retention of commercial documents (e.g. France, Italy, the Netherlands, and other EU jurisdictions).
  • Billing records held by our payment processor (Stripe) are retained by Stripe under its own retention schedule for anti-fraud and regulatory reasons.
  • Security and abuse logs (authentication events, IP address of the deletion request) may be retained for up to 12 months to investigate fraud, chargebacks, or policy violations.
  • Backups containing your data are overwritten on a rolling basis and fully purged within 35 days of deletion.
  • Anonymized / aggregated data (e.g. product usage counts with no personal identifiers) may be retained indefinitely for service improvement.

Timing

In-app deletion is immediate — your account is disabled the moment you confirm, and personal data is purged from production databases within 24 hours. Email requests are processed within 30 days. Backup purging completes within 35 days as described above.

Third parties

We also instruct the following processors to delete your data when you delete your account: our hosting / database provider and storage platform, our email sender, our error monitor (Sentry), and our push notification provider. Stripe retains billing records under its own legal obligations as noted above. See our Privacy Policy for the full list of sub-processors.

Questions

For any question about deletion, data access, or your rights under GDPR / CCPA, contact us at hello@dotvertex.com or via our contact page.

Last updated: August 24, 2026.